Terms of Service

Last updated: 18 March 2026

Please read these Terms of Service (“Terms”) carefully before using the Action Network World platform (“Platform”) operated by Weltweit – Gesellschaft zur Förderung lokaler Initiativen e.V. (“Weltweit”, “we”, “us”, “our”, “Operator”). By accessing or using the Platform you agree to be bound by these Terms.

1. Introduction

1.1 Mission and Purpose

The Action Network World (ANW) at actionnetwork.world is a non-commercial digital platform dedicated to connecting individuals, civil-society organisations, local initiatives, and social entrepreneurs across Europe and beyond. Our mission is to facilitate meaningful collaboration, knowledge sharing, and civic participation at a local and regional level. The Platform is provided entirely free of charge and without any commercial interest.

1.2 Acceptance of These Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you”, “your”, “User”) and Weltweit governing your access to and use of the Platform, including all associated services, features, and content. By creating an account, completing the onboarding process, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Platform.

If you are using the Platform on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and that your acceptance constitutes acceptance by that organisation.

1.3 Updates to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify registered users by posting a prominent notice on the Platform and, where technically feasible, by sending a notification via the Platform’s notification system. The updated Terms will indicate the date of the most recent revision.

Your continued use of the Platform after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Platform and may delete your account in accordance with § 13.1.

1.4 Operator

Weltweit – Gesellschaft zur Förderung lokaler Initiativen e.V.
Talstr. 1, 65812 Bad Soden, Germany
Registered: Amtsgericht Königstein im Taunus, VR 1327
Represented by: Kajo Stelter, Frank Müller, Marie Wellenbeck
Contact form

2. About the Platform

2.1 Services Provided

The Platform currently offers the following features and services, all provided free of charge:

User Profiles – create and manage a personal profile with your name, biography, professional specialty, interests, matching tags, approximate location, and profile photo.
Organisation Profiles – create and manage profiles for organisations, including name, description, logo, team members, and verification status.
Opportunity Discovery – browse, search, and filter volunteer opportunities, collaboration requests, and projects posted by organisations within the network.
Matching System – an automated tag-based algorithm that suggests potentially relevant opportunities, organisations, and other users based on shared interests and skills. Matches are automated suggestions only and do not constitute endorsements (see § 7).
Networking – connect with other registered users and organisations to build a civic and social network.
Interactive Map – view approximate locations of network members and organisations on a geographic map powered by Mapbox (see § 9).
Workspaces – shared collaboration spaces for groups of users, including deliverable tracking, activity feeds, and optional Google Drive integration for file management (see § 4a).
Notifications – in-app and email digest notifications for matches, connection activity, new opportunities, and workspace events, individually configurable per user (see § 4b).
API Access Tokens – personal access tokens that allow external tools and services to access your Platform data on your behalf (see § 4c).
Support & Feedback – a contact support form for assistance and an in-app feedback system for reporting issues and requesting features.

We may add, modify, or discontinue features at any time. We will endeavour to provide reasonable notice before discontinuing significant features.

2.2 Non-Commercial Nature

The Platform is operated exclusively in fulfilment of Weltweit’s non-commercial, charitable purposes as a registered German non-profit association (eingetragener Verein, e.V.). There are no paid tiers, subscription fees, advertising, or commercial transactions of any kind on the Platform. The Platform does not generate revenue from users.

2.3 No Guarantee of Availability

We will make reasonable efforts to keep the Platform available and operational. However, given the non-commercial, volunteer-supported nature of the Platform, we do not guarantee uninterrupted, error-free access. The Platform may be temporarily unavailable due to maintenance, technical issues, third-party outages, or circumstances beyond our control. We shall not be liable for any loss or damage caused by unavailability of the Platform (see also §§ 10 and 11).

3. Eligibility and Registration

3.1 Eligibility

To register for and use the Platform you must be at least 16 years of age. If you are between 16 and 18 years of age, you represent that your legal guardian has reviewed and agreed to these Terms. By registering, you represent and warrant that you meet the age requirement and that all registration information you provide is truthful, accurate, current, and complete.

If you are registering on behalf of an organisation, you additionally confirm that you are duly authorised to bind that organisation to these Terms.

3.2 Account Creation

Accounts are created through our self-hosted identity provider (Keycloak). You may register using an email address and password, or via a supported social login provider. After successful authentication you will be directed through an onboarding process where you must complete your user profile before accessing the full functionality of the Platform. You may not use false identities or impersonate another person or organisation. You agree to keep your registration information accurate and up to date.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must:

choose a strong, unique password and not share it with any third party;
notify us immediately via the support form if you suspect any unauthorised use of your account or any other security breach;
ensure you log out of your account at the end of each session on shared or public devices.

We will not be liable for any loss or damage arising from your failure to comply with these security obligations.

3.4 One Account Per Person

Each individual may maintain only one personal user account. Creating multiple accounts for the same person is prohibited. You may not sell, transfer, or assign your account to another person. Organisations may maintain a separate organisation profile, which is linked to one or more member accounts.

4. Organisations

4.1 Creating an Organisation

Registered users may create an organisation profile on the Platform. By creating an organisation profile you represent that you have the authority to act on behalf of that organisation and that the information you provide is accurate, complete, and not misleading. You are responsible for all content and activity associated with your organisation profile.

4.2 Organisation Membership

Organisation members are added exclusively through an invitation-based system. Organisation administrators may generate invitation links or send invitations by email. Invited users must accept the invitation through the Platform’s invitation acceptance flow. Organisation administrators are responsible for managing membership and ensuring that invitations are sent only to authorised individuals.

4.3 Organisation Verification

The Platform may offer a verification status badge for organisations that have completed an identity verification process. Verification indicates only that Weltweit has taken reasonable steps to confirm the identity of the organisation; it is not an endorsement of the organisation’s activities, values, or content. We reserve the right to revoke verification status at any time if we determine that the organisation no longer meets verification criteria or has violated these Terms.

4a. Workspaces

4a.1 Creating and Managing Workspaces

Registered users may create shared collaboration workspaces. Each workspace has a unique URL slug derived from its title at the time of creation. The slug may subsequently be edited by workspace coordinators in workspace settings; renaming a slug immediately changes the workspace’s URL. Slugs must be between 2 and 60 characters, contain only lowercase letters, digits, and hyphens, and must be unique across the Platform. Certain slugs may be reserved by the Platform and cannot be used.

Workspace creators are responsible for ensuring that workspace titles and slugs do not infringe third-party rights. The workspace mode (e.g. the type of workspace created) is fixed at creation and cannot be changed afterwards.

4a.2 Workspace Roles

Workspaces operate with two roles:

Members – can view workspace content, participate in the activity feed, and contribute to deliverables.
Coordinators – have all member rights and additionally manage workspace settings (including the slug, title, storage connections, and access tags), invite or remove members, and assign roles.

The workspace creator automatically becomes the first coordinator. Coordinators are responsible for the content and activity within their workspaces, including compliance with these Terms.

4a.3 Deliverables

Workspaces include a deliverables feature for tracking tasks, documents, and outputs scoped to that workspace. Deliverables and their associated content are accessible to all workspace members. Content within deliverables is subject to the User Content provisions of § 6.

4a.4 Google Drive Integration

Workspace coordinators may optionally connect a Google Drive account to a workspace for file management purposes. This integration is entirely optional. When enabled:

Files are stored on Google’s infrastructure under your Google account and subject to Google’s Terms of Service and Privacy Policy;
The Platform acts solely as an interface to Google Drive and does not independently store, copy, or index your Drive files;
You are responsible for your Google account and any files stored therein;
You may disconnect the Google Drive integration at any time in workspace settings; disconnection does not delete files from Google Drive.

By enabling Google Drive integration you authorise the Platform to access and display Drive files on your behalf using the OAuth permissions you grant at the time of connection.

4a.5 Platform Not Responsible for Third-Party Storage

The Platform has no control over Google Drive’s availability, data retention practices, or service terms. We accept no liability for the loss, corruption, or unavailability of files stored on Google Drive or any other third-party storage service connected to a workspace. It is your responsibility to maintain independent backups of any important files.

4b. Notifications

4b.1 Types of Notifications

The Platform may send you notifications relating to:

Match alerts – new or updated suggestions from the matching engine;
Connection alerts – new connection requests or acceptances;
Opportunity alerts – new opportunities matching your profile tags;
Workspace alerts – activity in workspaces of which you are a member, including new deliverables, comments, and member changes;
Email digest – a periodic summary of Platform activity delivered by email.

4b.2 User Control

All notification types listed in § 4b.1 are individually configurable in your account settings. You may enable or disable each notification category at any time. Certain transactional notifications – such as password reset emails and security alerts – are sent regardless of your preferences because they are necessary for the security and operation of your account.

4b.3 Email Delivery via Third-Party

Email notifications are delivered via Brevo (formerly Sendinblue), a transactional email service provider headquartered in the EU. Your email address and the content of notification emails are processed by Brevo for the sole purpose of delivery. Please refer to our Privacy Policy and Brevo’s own privacy policy for further details. We will endeavour to keep email notifications operational but cannot guarantee delivery in all circumstances, including where emails are blocked by spam filters or where Brevo experiences an outage.

4c. API Access Tokens

4c.1 Purpose

Registered users may generate personal API access tokens. These tokens allow external applications, scripts, or AI-based agents to authenticate against the Platform API and access or manage your Platform data on your behalf, within the scope of the permissions associated with your account. API access tokens are intended for personal use by the account holder only and must not be shared with or used on behalf of another person.

4c.2 Token Generation and Security

When you generate an API access token, the full token value is displayed to you exactly once immediately after creation. Only a cryptographic hash of the token is stored on our servers; we cannot retrieve or display the token value again after you leave the creation screen. You are responsible for copying and storing the token securely at the time of creation.

Treat your API access tokens with the same level of care as your account password. Do not share tokens, commit them to version control systems, or expose them in publicly accessible locations.

4c.3 User Responsibility

You are solely responsible for:

all actions taken by any application or service using an API access token issued to your account;
the security and confidentiality of your tokens;
ensuring that any external application or service to which you grant token access complies with these Terms in its use of the Platform API;
revoking tokens that are no longer needed or that you believe may have been compromised.

4c.4 Revocation

You may revoke any API access token at any time in your account settings. Revocation takes effect immediately; revoked tokens are permanently invalidated and cannot be restored. It is your responsibility to replace a revoked token in any application that used it.

4c.5 Platform Liability

The Platform is not liable for any damage, data loss, or other harm resulting from the use or misuse of API access tokens issued to your account, including unauthorised access by third parties where you failed to promptly revoke a compromised token or where the compromise resulted from your failure to store the token securely.

5. User Conduct

5.1 General Obligations

When using the Platform, you agree to:

provide truthful, accurate, and current information in your profile and all interactions;
use the Platform in a manner consistent with its mission of fostering civic collaboration and local initiatives;
treat other users and organisations with respect and professionalism;
comply with all applicable laws and regulations, including EU and German law;
keep your profile information up to date.

5.2 Prohibited Conduct

You must not, and must not encourage or assist others to:

post, upload, or transmit content that is unlawful, defamatory, discriminatory, harassing, threatening, abusive, obscene, or otherwise objectionable;
use the Platform for commercial advertising, spam, multi-level marketing, or unsolicited mass communications of any kind;
impersonate any person, organisation, or entity, or misrepresent your affiliation with any person or organisation;
collect, harvest, or store personal data about other users without their explicit consent;
use automated scripts, bots, crawlers, or scrapers to access or extract data from the Platform without our prior written consent, except via the official API with a valid access token in accordance with § 4c;
upload or transmit viruses, malware, or any other malicious code;
attempt to gain unauthorised access to any part of the Platform, its servers, or any connected systems;
interfere with or disrupt the integrity or performance of the Platform or the data contained therein;
reverse-engineer, decompile, or disassemble any part of the Platform;
circumvent any security features, rate limits, or access restrictions;
violate or infringe the intellectual property rights of third parties;
post content that incites hatred, violence, or discrimination on any grounds protected under the German General Act on Equal Treatment (Allgemeines Gleichbehandlungsgesetz – AGG) or applicable EU anti-discrimination law;
engage in any conduct that could expose the Operator or other users to legal liability.

5.3 Reporting Violations

If you become aware of any conduct or content that you believe violates these Terms or applicable law, please report it via the support page or the in-app feedback system. We review all reports in good faith and take appropriate action, which may include content removal and account suspension. We cannot guarantee a specific response time or outcome.

6. User Content

6.1 Your Content

You retain full ownership of all content you submit, post, or upload to the Platform, including profile information, biographies, descriptions, tags, opportunity posts, and uploaded images (“User Content”). You are solely responsible for your User Content and for any consequences of sharing it on the Platform.

6.2 Licence Grant

By submitting User Content to the Platform, you grant Weltweit a non-exclusive, royalty-free, worldwide, sublicensable (to our service providers solely for the purposes set out below) licence to host, store, reproduce, modify (solely for technical formatting purposes), display, and distribute that content to the extent necessary to operate, maintain, improve, and provide the services described in these Terms.

This licence does not grant us any right to sell or commercially exploit your User Content beyond what is necessary to operate the Platform. The licence continues for as long as your content remains on the Platform and terminates when you delete the relevant content or close your account, except where retention is required by law or where content has been shared with or incorporated into interactions with other users.

6.3 Content Standards

All User Content must comply with § 5.2 and applicable law. You represent and warrant that:

your User Content is accurate, truthful, and not misleading;
you hold all rights, licences, and permissions necessary to submit it and to grant the licence in § 6.2;
your User Content does not infringe any third-party intellectual property, privacy, or other rights;
your User Content is consistent with the Platform’s civic purpose.

We reserve the right (but not the obligation) to review, edit, refuse, or remove any User Content that we determine, in our sole discretion, violates these Terms.

6.4 Uploaded Images

Profile photos and organisation logos uploaded to the Platform are processed server-side upon receipt: images are resized, reformatted, and EXIF metadata (which may include GPS coordinates, device information, and camera data) is stripped before storage. Processed images are stored on our content delivery network (CDN) and may be publicly accessible via their CDN URL. By uploading an image you confirm that:

you own the image or hold all necessary rights to upload and licence it as described in § 6.2;
the image does not depict any person in a manner that violates their rights or applicable law;
the image complies with the content standards in § 6.3.

6.5 Content Removal

We reserve the right to remove, edit, or restrict access to any User Content that we determine, in our reasonable discretion, violates these Terms, applicable law, or the spirit of the Platform’s civic purpose. Where practicable, we will notify you of any removal and the reason for it. You may delete your own User Content at any time through your profile and account settings. Upon deletion, we will remove the content from active display within a reasonable time, subject to any legal retention obligations or technical limitations inherent in backup and caching systems.

6.6 Feedback

The Platform includes an integrated feedback feature. Feedback you submit via this feature may be processed and stored as a GitHub issue in our project repository, together with metadata such as the page URL, browser user-agent string, and — if you optionally provide it — your email address. By using the feedback feature you consent to this processing. Please do not include sensitive personal data in feedback submissions. Feedback is used solely to improve the Platform and is not confidential; we are free to use feedback without obligation or compensation to you.

7. Matching and Opportunities

7.1 Matching System

The Platform uses an automated, tag-based algorithm to suggest potentially relevant connections, organisations, and opportunities to you based on the interests and matching tags you provide in your profile. Match suggestions are generated automatically and do not represent any endorsement, recommendation, or vetting by Weltweit. We make no representation that suggestions will be accurate, complete, or suited to your particular needs. You should independently assess any match before acting on it.

7.2 Opportunities

Organisations may post opportunities on the Platform (e.g. volunteering roles, collaborative projects, events). We do not verify, endorse, or guarantee the accuracy, legality, or quality of any opportunity posted by third-party organisations. The posting of an opportunity does not constitute an endorsement by Weltweit. Any arrangement entered into between you and another user or organisation as a result of an opportunity listing is solely between those parties.

7.3 No Employment or Agency Relationship

The Platform is a networking and discovery tool only. Nothing in these Terms or on the Platform creates an employment, labour, agency, partnership, joint venture, or any other legally binding relationship between you and Weltweit, or between you and any other user or organisation you encounter on the Platform.

8. Intellectual Property

8.1 Platform Ownership

All rights in and to the Platform, including its software, design, structure, text, graphics, logos, trademarks, and original content created by or for Weltweit (“Platform Content”), are owned by or licenced to Weltweit and are protected by applicable intellectual property laws. All rights not expressly granted in these Terms are reserved.

8.2 Limited Licence to You

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended civic networking purposes. This licence does not include the right to:

copy, modify, or distribute any Platform Content;
use Weltweit’s name, logo, or branding without our prior written consent;
create derivative works based on Platform Content;
use the Platform for commercial purposes or for purposes other than those described in § 2.

8.3 Open-Source Components

The Platform is built using open-source software components. Those components remain subject to their respective open-source licences, which are not affected by these Terms. Our use of open-source components does not grant you any rights in those components beyond those set out in their respective licences or in § 8.2 above.

9. Third-Party Services

The Platform integrates with or relies upon a number of third-party services to deliver certain functionality. Your use of the Platform may involve data being processed by these services as described below and in our Privacy Policy. All third-party services are governed exclusively by their own terms and privacy policies; Weltweit has no control over their availability, practices, or terms and accepts no responsibility for them.

Authentication – Keycloak (self-hosted): User authentication and identity management is handled by a self-hosted instance of Keycloak, an open-source identity and access management solution. Authentication data is processed on infrastructure operated by or on behalf of Weltweit and does not leave the Operator’s control environment.
Maps – Mapbox (USA): The interactive map feature is powered by Mapbox, Inc., headquartered in the United States. Map tile requests and approximate coordinate data are transmitted to Mapbox servers. No personally identifiable information such as your name or email address is sent to Mapbox. Transfers to the USA are subject to standard contractual clauses or other appropriate safeguards under Art. 46 GDPR.
Logging – Better Stack / Logtail (EU): Application error logs and diagnostic data are transmitted to Better Stack (Logtail), an EU-based logging service. Log data may include error messages, page URLs, browser user-agent strings, and timestamps. No sensitive personal data is intentionally included in log entries. Log data is retained for a limited period and used solely for debugging and platform maintenance.
Email – Brevo / Sendinblue (EU): Transactional and notification emails are sent via Brevo (formerly Sendinblue), headquartered in France. Your email address and the content of the relevant emails are transmitted to Brevo for delivery purposes only. Brevo processes data in accordance with the GDPR.
Feedback – GitHub / Microsoft (USA): User feedback submitted through the in-app feedback system is logged as an issue in a GitHub repository operated by Weltweit. GitHub is owned by Microsoft Corporation, headquartered in the United States. Feedback content and, if optionally provided, your email address, may be stored on GitHub’s servers. Transfers to the USA are subject to appropriate safeguards. You may choose not to include personal information in feedback submissions.
File Storage – Google Drive (USA, optional): Workspace coordinators may optionally connect a personal or organisational Google Drive account for file management within a workspace (see § 4a.4). When enabled, files are stored on Google’s infrastructure and governed solely by Google’s Terms of Service and Privacy Policy. The Platform acts only as an interface to your Google Drive and does not independently store your Drive files. This integration is entirely optional and at your own discretion.

Links to third-party websites or services appearing on the Platform do not constitute endorsements. We have no control over and accept no responsibility for third-party websites, services, or content.

10. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Platform and all services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise. Weltweit expressly disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

the Platform will meet your requirements or expectations;
access to the Platform will be uninterrupted, timely, secure, or error-free;
any defects or errors will be corrected within a specific timeframe;
the Platform is free of viruses or other harmful components;
any content, information, or material obtained through the Platform will be accurate or reliable;
matches, opportunity suggestions, or other automated outputs will be appropriate, suitable, or safe for your purposes.

Because the Platform is provided free of charge by a non-profit association, the standard of care under German law is that applicable to gratuitous services, as further set out in § 11.3 below.

11. Limitation of Liability

11.1 Liability Under German Law

Our liability is governed by German law. Nothing in these Terms limits or excludes our liability for:

intentional misconduct (Vorsatz) or gross negligence (grobe Fahrlässigkeit) on the part of Weltweit, its legal representatives, or vicarious agents;
injury to life, physical integrity, or health (Verletzung von Leben, Körper oder Gesundheit), regardless of the degree of fault;
liability under the German Product Liability Act (Produkthaftungsgesetz) or other mandatory statutory provisions.

For ordinary negligence (einfache Fahrlässigkeit), our liability is limited to breaches of a fundamental contractual obligation (Kardinalpflicht) – i.e. an obligation whose fulfilment is essential to the proper performance of the contract and on which you may reasonably rely. In such cases, liability is limited to the typically foreseeable damage at the time the contract was concluded. Any further liability for ordinary negligence is excluded.

11.2 User-Generated Content

We are not responsible for the accuracy, completeness, legality, or reliability of any User Content posted by third parties. We act as a hosting provider and are not liable for third-party content of which we have no actual knowledge, provided we remove such content promptly upon obtaining knowledge of its unlawfulness. We are not liable for any damages resulting from your interactions with other users, your reliance on User Content, or any arrangements you enter into with other users or organisations through the Platform.

11.3 Gratuitous Service (§§ 521, 599 BGB)

The Platform is provided entirely free of charge as a non-commercial public benefit service. In accordance with § 521 of the German Civil Code (Bürgerliches Gesetzbuch – BGB), which limits the liability of donors to intentional misconduct and gross negligence, and § 599 BGB, which applies the same standard to gratuitous loans, Weltweit’s liability for ordinary negligence is excluded by analogy to the fullest extent permitted by mandatory law. The exclusions and limitations set out in § 11.1 above apply in all cases.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Weltweit and its board members, volunteers, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:

your violation of these Terms;
your User Content;
your use of the Platform in a manner not authorised by these Terms;
your violation of any applicable law or regulation;
your infringement of any third-party rights, including intellectual property or privacy rights.

This indemnification obligation survives termination of your account.

13. Account Termination

13.1 Termination by You

You may close your account at any time through the account deletion function in your account settings or by contacting us via the support form. Upon deletion, your personal profile will be removed from public display and your personal data will be handled in accordance with our Privacy Policy.

Deleting your account does not automatically delete files stored on connected third-party services such as Google Drive. You must manage the removal of such files through the respective third-party service. Content shared with or contributed to other users’ interactions may persist in anonymised or aggregated form where technically necessary.

13.2 Termination or Suspension by Us

We may suspend or terminate your account, or restrict your access to certain features, at any time if we reasonably believe that you have violated these Terms, used the Platform for illegal activities, or if your behaviour poses a risk to other users or the integrity of the Platform. We may also terminate accounts if required to do so by law or if we discontinue the Platform. Where practicable, we will notify you before or promptly after taking action and provide a reason. In cases of severe or repeated violations, or where required by law, immediate action without prior notice is permitted.

13.3 Effect of Termination

Upon termination of your account for any reason, your right to access and use the Platform ceases immediately. The following sections shall survive termination by their nature: §§ 6.2, 6.3, 8, 10, 11, 12, 15, 16, and 17.

14. Data Protection

The collection, processing, and storage of your personal data in connection with your use of the Platform is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you acknowledge that you have read and understood our Privacy Policy. We process personal data in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR), the German Federal Data Protection Act (Bundesdatenschutzgesetz – BDSG), and the German Telecommunications-Telemedia Data Protection Act (TDDDG). In the event of any conflict between these Terms and the Privacy Policy regarding data protection matters, the Privacy Policy shall prevail.

If you have questions or concerns regarding the processing of your personal data, please contact us via the support form.

15. Dispute Resolution

15.1 Amicable Resolution

We encourage you to contact us first if you have any concerns, complaints, or disputes regarding the Platform or these Terms. We will make reasonable efforts to respond promptly and to resolve issues amicably before any formal proceedings are initiated.

15.2 Online Dispute Resolution and Consumer Conciliation

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers pursuant to Regulation (EU) No 524/2013, accessible at https://ec.europa.eu/consumers/odr/. Our contact for ODR purposes is available via the support form.

We are not willing and not obligated to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz – VSBG). This does not affect your right to bring proceedings before a court of competent jurisdiction.

16. Governing Law and Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and without regard to conflict-of-law rules that would result in the application of another law.

If you are a consumer habitually resident in a member state of the European Union or in a country where mandatory consumer protection laws apply, you additionally benefit from any mandatory protections afforded to you by the law of your country of habitual residence that cannot be derogated from by agreement. Nothing in these Terms limits your rights as a consumer under such mandatory provisions.

Subject to the consumer carve-out above, the courts of Frankfurt am Main, Germany shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms. If you are a consumer, you may also bring proceedings before the courts of your country of habitual residence.

17. Severability

Should any individual provision of these Terms be or become invalid, illegal, or unenforceable – in whole or in part – the validity and enforceability of the remaining provisions shall not be affected (Salvatorische Klausel). The invalid or unenforceable provision shall be deemed replaced by a valid and enforceable provision that most closely reflects the economic and legal intent of the original provision. The same applies in the event that these Terms contain an unintended gap (Regelungslücke).

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features or services notified to you within the Platform, constitute the entire agreement between you and Weltweit with respect to your use of the Platform. They supersede all prior or contemporaneous agreements, representations, warranties, and understandings – whether electronic, oral, or written – relating to the subject matter hereof.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

19. Contact

If you have questions about these Terms or wish to exercise any right set out herein, please contact us via the support page. Alternatively, you may write to us at:

Weltweit – Gesellschaft zur Förderung lokaler Initiativen e.V.
Talstr. 1, 65812 Bad Soden, Germany